Dell vCloud FAQs

1.

Q

What’s the difference between a vApp and a VM?

A

A vApp is a logical container for one or more VMs, which allows you to group VMs of similar tasks, departments and/or functions together. For example, you may have three VMs in a vApp that include a database, web-server, and security server. A VM is a stand-alone instance of a compute resource with and operating system installed (Windows, Linux, etc)

2.

Q

Whatarethesupportedguestoperatingsystems?

A

Clickthefollowinglinktoviewsupportedoperatingsystems.http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=2005976

3.

Q

WhatarethesupportedbrowsersfortheCloudManagementConsole?

A

SupportedbrowsersfortheCloudManagementConsoleinclude:

• InternetExplorerversions;8,9,and10(note:InternetExplorer7issupportedforfunctionalitybutnotforlayout)
• Firefoxversions;3.6+,8,9and11
• Chromeversions;16,17,and  18
• Safari5(forWindowsandMAC)

4.

Q

WhatarethesupportedbrowsersforthevCloudConsole?

A

Clickthelinktoviewsupportedbrowsers.http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=2005819

5.

Q

DoyouhaveDNSavailable?

A

DNSisnotavailablefromDell.TheroutednetworkispopulatedwithpublicDNSserversasdefault.YoucanchangethesesettingsandalsohavetheoptiontostandupyourownDNSserver,ifrequired.

6.

Q

DoyouhavereverseDNSavailableforyourvCloudenvironment?

A

ReverseDNSisavailablefromDell.PleasecontactProSupport(CloudServices_Support@dell.comorclickhereforphonenumbers)andprovideuswiththeReverseDNSinformation,intheappropriateformat.Wewillinsertitonournextupdate.ImmediateupdatestoourDNSsystemarenotavailable.

7.

Q

Ifweuploadacatalog,areweresponsibleforlicensing?

A

Youcannotuploadacatalog.YoucanhowevercreateacataloganduploadOVF,ISOorFLPfilestoacatalog.YouareresponsibleforlicensinganythingthatisuploadedtotheOrganizationCatalogs.PubliccatalogtemplatesarelicensedbyDell.

8.

Q

HowdoIcreatetheOSoffanISOimage?

A

Usethefollowingprocedure.

1. UploadtheISOfile,ifnotyetuploaded.
2. CreateVM,butdonotstartit.
3. Right-clicktheVMandselectInsertCD/DVDfromcatalog.ItpointstotheOrganizationCatalogsanddisplaysalistofmediafiles.
4. SelecttheISOfile.
5. ClickInsert.  

9.

Q

HowdoIspecifyanewpasswordforGuestOSCustomization?

A

Usethefollowingprocedure.

1. WiththeVMoff,right-clickandselectproperties.
2. SelecttheGuestOSCustomizationtab
3. UnderPasswordReset,selectthespecifypasswordradiobutton.
4. Entertherequiredpasswordinthetextfield.

Note:IfthisisdoneaftertheVMhasalreadybeenpoweredon,youwillneedtousethePoweronandForceReCustomizationoptionwhenyouright-clickontheVM.

10.

Q

CanIextendtheCdriveontheVM?

A

No.WhenusingatemplatefromthePublicCatalog,extensionoftheCDriveisnotsupportedviathevCloudDirectorUserinterface.

11.

Q

Whywouldn’tIwanttouseDHCP?

A

IfyouhavefirewallrulesthatarespecifictoDHCP-assignedIPaddress(es)whentheDHCPleaseexpiresthefirewallrulesneedtobereset.

12.

Q

DoVPNconnectionssupportanytypeofroutingprotocolorareallroutesbetweenmynetworkandvCloudmanagedmanually?

A

IPSecVPNsupportisforstandardIKEv1negotiatedsite-tositetunnels.ThevShieldEdgedeviceinitscurrentversiondoesnotsupportdynamicroutingprotocols.

13.

Q

CanmultipleIPaddressesbeassignedtoasinglenetworkinterfaceordoeseachIPaddressrequireitsowninterface?

A

ThisiscompletelydependentontheclientOS.IftheOSontheVMsupportsmultipleIPsperNIC,thenormallimitsforthatOSapply.

14.

Q

IfseparateinterfacesarerequiredistherealimittothenumberofinterfacesthatcanbeassignedtoaVM,andifso,whatisthelimit?

A

ThecurrentlimitationimposedbyhypervisorofVMwareisnomorethan10separateNICsperVM.

15.

Q

DoesvCloudsupportmultiplepeersperVPNtunnelforredundancy?

A

No.ThevShieldEdgedevicewillonlysupport1xPeerIPaddresspertunnel.YoucanhavemultipletunnelsgoingtodifferentpeerIPaddresses,butyoucannothavemultiplepeerIP’sinthesametunnel.

16.

Q

AreprivatevLANssupportedorwouldeachVMthatneedstobesegregatedhavetobeplacedonaseparatenetwork?

A

PrivateVLAN’sarenotofferedviavCloudDirector.AVMcaneitherbeplacedina“fenced”vApp(creatingauniquevShieldEdgedeviceforthatvApp),orconnectedtoaseparateexternalorgnetwork.

17.

Q

vCloudpricingincludesWindowsserverlicensesfortemplatesprovidedbyDell.IfIuploadmyownWindowsServer2012mediaandprovisionaWindowsServer2012VM,doesvCloudalsocoverthislicense?Ifnot,whenisthisexpectedtobeadded?

A

YouwouldneedtopurchasetheWindowsServer2012license.Currentlythereisnosetdateastowhenthistemplatewillbeadded.

18.

Q

Whenwillsnapshotsbeavailable?

A

SnapshotsareanewfunctionavailableinvCloudDirector5.1(notyetpartofDell’sinfrastructure),buttherearenoguaranteesthatDellwillsupportthisfunction.

19.

Q

CanVMsinvCloudbedownloaded?

A

Yes.ThevAppcontainingtheVMwouldfirstneedtobecopiedtoacatalog,andthenitcanbedownloadedtoalocalsystem.

20.

Q

DoesDellSupportTrustedPlatformModule(TPM)accessinourcloudforusewithBitLockerEncryptionandothersuchapplications?

A

WedonotsupplyaccesstoTPMmodulesinvCloud.Therearetworeasonsforthispolicy.

1. Thisisamulti-tenantenvironment.Wecannotallowaccesstotheunderlyinghardwarelayer.TwocustomershavingaccesstothesameTPMmodulewouldbeasecurityrisk.
2. NormaloperationsrequireustoperformmigrationsofVirtualMachinesbetweenESXihostsforbothloadlevelingandmaintenancereasons.TherelationshipbetweenVirtualMachineandTPMmoduleisonetoone.Ifwemigratedsuchamachine,itwouldfailtooperate.