OpenManage Enterprise - FAQ
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*OpenManageEnterpriseFAQ
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*Lastupdated:March8,2018
*onlinethisdoclivesat:
*http://en.community.dell.com/techcenter/systems-management/w/openmanage-enterprise-faq
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Sections.
1.Install/Deploy
2.Discovery
3.Monitoring
4.FirmwareUpdates.
5.DeviceManagement
6.UI
7.Templates/ServerConfiguration
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1.0Install/Deploy
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1.1
Q:Ican'tgetpasttheEULAscreensincetheresolutionseemsincorrect.
A:DisplayscalinginWindows8/Windows10canaffectthevSphereStandaloneClientinsuchawaythatyoumaynotbeableto
properlyseetheentirescreentoaccepttheEULA,setthemasterpassword,andconfigureinitialnetworksettings.Inthiscase
itisrecommendedtoutilizethevSpherewebinterfacetoconnecttotheVMconsoletoaccepttheEULAandsettheinitialnetwork
configuration.
If for some reason the above is not available, it is recommended to edit the compatibility settings for the vSphere client shortcut and
choose"DisabledisplayscalingonhighDPIsettings".
1.2
Q:IstherealistofportsthatareusedbyOpenManageEnterprise?
A:Yes,pleasereviewtotheuserguideinthefollowingsection:Supportedprotocols and portsinOpenManageEnterprise.Theuserguidecanbefoundonwww.delltechcenter.com/oment.
1.3
Q:Whycan'tIchangeorsavemynetworksettingsduringthefirsttimesetupoftheEnterpriseappliance(errorcodeCGEN6007)?
A:Thisisanissuethatwillberesolvedinanupcomingrelease(95506).ThishappensifyoustarttheVMupwithadisconnectedNIC.Theappliancewillhavetobere-deployedandthevNICconnectedbeforestartingtheVMforthefirsttime.
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2.0Discovery
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3.0Monitoring
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4.0FirmwareUpdates
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4.1
Q:MyfirmwarecatalogisnotgettingcreatedontheNFSshare.
A:IfyourNFSisonaWindowsOScheckpermissionsandmapping:https://technet.microsoft.com/en-us/library/cc770843(v=ws.11).aspx#BKMK_15
4.2
Q:ArethereanyothertipsforgettingtheNFSsharesetuponLinuxforfirmwareupdates?
A:Here’sthearticlelink:https://www.tecmint.com/how-to-setup-nfs-server-in-linux/
Once you have NFS server setup and running on your Linux server, enable the following settings (yours may vary depending on your config):
[root@testlinux2048 ~]# mkdir /nfsshare
[root@testlinux2048~]#vi/etc/exports
#EntryforDellOME/nfsshare172.20.22.5(rw,sync,no_root_squash)
FromOpenManageEnterprise,choose“NFS”asyourShareType,inputtheIPAddressoftheLinuxserverinShareAddress,andtypeintheappropriatepathintheCatalogFilePath(i.e.nfsshare/catalog.xml).
(ThxEH!)
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5.0DeviceManagement
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5.1
Q:WhenIclick"LaunchVirtualConsole"foraserver,nothinglaunches.
A:Yourbrowsersettingsmaybeblockingpopups.Addruleinyourbrowsersecuritysettingstoallowpopupsfromthedesiredserver.
5.2
Q:WhenIclick"LaunchVirtualConsole"foraserver,nothinglaunchesbutaJNLPfileisdownloaded.
A:Thishappenswhenthevirtualconsoleontheserverissetto"Java".DoubleclicktheJNLPfileinyourdownloadsfoldertolaunchthevirtualconsole.Orbetteryet,youcanconfiguretheVirtualConsoleontheiDRACsothatitlaunchesinHTML5.
5.3
Q:WhenIclick"LaunchVirtualConsole"foraserver,itdoesnotlaunch.
A:See5.2above,andalsocheckyouriDRACversionlevel(pre14G),youmayneed2.50.50.50orabove.
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7.0Templates/ServerConfiguration
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7.1
Q:WhenIcreateaserverorchassisconfigurationtemplate,thejobfailswitherrorrelatedtoinabilitytoaccessremoteshare.
A:ThismightbeduetodisabledSMBV1ontheappliance.Toresolvethis,gotoApplicationSettings->ConsolePreferences,expandthesetting"SMBSetting",selecttheradiobutton"EnableV1",andhit"Apply".
Itcouldberelatedtoyourfirewallrules.EnablingSMBv1supportisnotrecommendedexceptwhereneeded.ReachouttoyourDellsupportrepresentativetoseeifthereisanupdateforyourservertoenableSMBV2support.
7.2
Q:(TechRelease)Ididatemplateextractfromaserverandcansee“calvin”or“***”inthepasswordfield,isthisgoingtosetoroverwritemyiDRACpassword?
A:Thisbehaviorwillbeaddressedinasubsequentrelease.OMEnterprisewillnotcapturedevicepasswordsintheconfigurationtemplatewhencreatingonefromasource.Thesecanbeignored.